Privacy Complaints Procedure

Lease & Business Finance Limited are committed to treating each of our customers fairly and we endeavour to achieve the best level of customer service and satifaction at all times.  However we appreciate that in some instances there may be a reason that you are unhappy with the service you have received from us.

We treat all complaints seriously and wish to resolve them as soon as possible ensuring that the complaint is addressed, investigated and answered swiftly and effectively.

If you wish to make a complaint, please write us or email on:

Post by: Lease & Business Finance Ltd.                                                                                             2 Fournier House                                                                                                                                   8 Tenby Street                                                                                                                     Birmingham                                                                                                                                         B1 3AJ

By Email:  admin@lbf.uk.com

 The following steps will be taken once we receive your complaint:

 *  All complaints will be acknowledged by us within 7 working days by your preferred              method of contact

*  We will carry out an investigation of the complaint, so that we can provide you with a fair and appropriate response 

*  We will aim to resolve your complaint within 8 weeks and will write to you with the outcome and advise what to do if you are not satisfied by our response

If you do not feel satisfied with our final response you have the right to refer your complaint to the Financial Ombudsman Service  at www.financial-ombudsman.org.uk or by contacting them at 0800-623-4567.